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Managed Services Provider

Several years ago, WNC became a full-fledged MSP IT Provider and began offering our clients 24/7/365 monitoring and maintenance for their networks. MSP, or Managed Services Provider, means that we are watching your computers and your network around the clock.   We are proactively maintaining these computers at all times, running updates and general TLC on the computers under our care without interruption to our client’s days. This constant, low-impact monitoring and maintenance helps to keep surprise issues to a minimum, and to maximize their computers’ efficiency and lifespan. Further we now have full hardware, software, and other reporting capabilities and the ability to proactively and reactively auto-remediate multiple issues.

WNC’s MSP clients enjoy other benefits as well. In addition to proactive monitoring and maintenance, WNC’s MSP clients get priority scheduling, guaranteed response times (including same day on-site service), regular reports about network performance and support usage and 1-3 hours of Above and Beyond support each month. Also, all Telephone Support is included, potentially saving clients tens to hundreds of dollars each month.

We offer these benefits at three different levels to allow our clients to choose the option that best fits their budget and risk tolerance. This PDF document compares our three MSP package levels. Click on the links below to look at each level in more detail.

Plans

In addition, we offer a Foundation level MSP offering for our Non-Profit and Charitable clients that mirrors the Professional level benefits at a reduced cost for Foundation entities.

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