FAQs and KBs
Due to popular client and customer demand, we have taken the liberty of providing answers to many of of the most frequent questions we are asked, or to give instruction on many items that we are asked to configure and support.
Note: We are ALWAYS available to answer any IT or Telephone related questions or concerns of any kind. Feel free to contact us at 770.578.5159 if you need us. Aid is just a call away.
Below are links to PDF files (or Caption bubbles), available for all to take the initiative and lower their IT costs even further by first referencing the simple to read and easy to follow information and instructions we have compiled.
Please let us know if there is anything you feel we have missed, or if there is something else you would like to see posted.
1. Frequently Asked Questions:
- What is the best way to contact WNC to report an issue?
- How can WNC really help my business grow, prosper, and thrive?
- What sets WNC apart from other IT and Telephony Service and Support companies?
- What should I do if I get a virus warning (or out of date) message from my Anti-Virus program?
- What should I do when I can’t get to the Internet from my work PC?
- Should I keep my work computer turned on all the time?
- When and why do I have to log off of my work computer?
- Why is my screensaver timed to come on?
- What are some of the HIPAA IT ‘best practices’ that I should be aware of?
- What is VoIP (Voice over IP telephones), and is it right for my business?
2. Knowledge Base Articles:
- What Should IT Do For You?
- How do I restart my computer? (Windows/Mac)
- What to do when the power goes out. (Windows/Mac)
- How to configure Epson Scan settings within the PracticeWorks Kodak Dental WinOMSCS software. (Windows)
- How to deal with certain common WinOMSCS error messages. (Windows)
- What to do if you cannot print.
- How to set your Default Printer. (Windows/Mac)
- How to install a Printer that is listed in your Server Directory. (Windows)
- How to install a Standard TCP/IP Printer. (Windows)
- How to install a new Printer from out of the box. (Windows/Mac)
Of course, you can still feel free to call us if you need any help with any of the above, and ultimately if you have questions or concerns that are not addressed here.
Call 770.578.5159 today and let us get your questions answered, your problems fixed, and your issues resolved.
