Managed Services Provider
Network Coverage Around the Clock
WNC is an MSP IT Provider and we offer our clients up to 24/7/365 monitoring and maintenance for their networks and the devices in them. MSP, or Managed Services Provider, means that we are watching your computers and your network around the clock. We are proactively maintaining these computers at all times, running updates and general TLC on the computers under our care without interruption to our client’s days. This constant, low-impact monitoring and maintenance helps to keep surprise issues to a minimum, and to maximize their computers’ efficiency and lifespan. Further we now have full hardware, software, and other reporting capabilities and the ability to proactively and reactively auto-remediate multiple issues.
Additional Benefits
Receive the Attention You Deserve
WNC’s MSP clients enjoy other benefits as well. In addition to proactive monitoring and maintenance, WNC’s MSP clients get:
- Priority scheduling
- Guaranteed response times (including same day on site service)
- Regular reports about performance and usage
- Regular OS maintenance and patching
Also, all Telephone Support is included for MSP clients, potentially saving clients tens to hundreds of dollars each month.
Our Plans
What’s Best for You?
While we still have traditional Break/Fix support (call us when you need us), we offer better benefits at two different MSP levels to allow our clients to choose the option that best fits their budget, organizational structure and size, and risk tolerance.
Professional Plan
Over 20 users? More than one location? This plan may be the best fit.
| Services | Essential | Professional |
|---|---|---|
| Proactive Remote Monitoring | 10/5/252 | 10/5/252 |
| Windows & Software Patch Management | ||
| Software License Compliance | ||
| Anti-Virus, Anti-Spyware/Malware Management and Monitoring | ||
| PC File Cleanup and Performance Tune-Up, including Disk Clean, Optimization, and Defrag | ||
| User Home Folder & Desktop Redirection and Backup | ||
| Unlimited Telephone Support | ||
| Live Event Viewer Monitoring | ||
| Windows Printer Verification and Local Backup verification | ||
| Scheduled Tasks / Scripts | ||
| Remote Desktop Control | ||
| Average Response Time by a Real Person | 90 Minutes | 60 Minutes |
| Hardware & Software Reports | Quarterly | Monthly |
| Status E-Mails | Monthly | Weekly |
| Loaner PC | Available | Available |
| Loaner Server | Available | Available |
| Personable, Professional, Certified IT Technicians | ||
| Same Day On-Site Service* | Yes - if called before noon with 5 hour Emergency Response | Yes - if called before 2PM with 4 hour Emergency Response |
| Priority Scheduling | ||
| Live Person Phone Triage / Help Desk | ||
| Ticketing System with Issue Tracking | ||
| On-Site Audit / Tune Up | Annual | Semi Annual |
| Review and Planning Meeting | Annual | Semi Annual |
Always Included
-
Proactive Remote Monitoring - 10/5/252
-
Windows & Software Patch Management
-
Software License Compliance
-
Anti-Virus, Anti-Spyware/Malware Management and monitoring
-
PC File Cleanup and Performance Tune-Up, including Disk clean and Defrag
-
User Home Folder & Desktop redirection and backup
-
Unlimited Telephone Support
-
Windows Printer Verification and Local backup verification
-
Scheduled Tasks / Scripts
-
Remote Desktop Control
-
Average Response Time by a live person
-
Reports
-
Status E-Mail
-
Loaner PC
-
Loaner Server
-
Personable, Professional, Certified IT Technicians
-
Same Day On-Site Service
-
Priority Scheduling
-
Live Person Phone Triage / Help Desk
-
Ticketing System with Issue Tracking
-
On-Site Audit / Tune Up
-
Review and Planning Meeting
Plan Differences
Essential
- Average Response Time by a live person
90 minutes - Reports
Quarterly - Status E-Mail
Monthly - Loaner PC
Available - Same Day On-Site Service
Yes - if called before noon with 5 hour Emergency Response - On-Site Audit / Tune Up
Annual - Review and Planning Meeting
Annual
Professional
- Average Response Time by a live person
60 minutes - Reports
Monthly - Status E-Mail
Weekly - Loaner PC
Available - Same Day On-Site Service
Yes - if called before 2PM with 4 hour Emergency Response - On-Site Audit / Tune Up
Semi Annual - Review and Planning Meeting
Semi Annual
Are You a Non-Profit?
WNC is happy to help Charitable organizations of all types and we have discounted rates to further support the good work they do.
READY TO GET STARTED?
Contact Us Today
Here at Warrington Network Consultants we are committed to providing the most reliable and cost-effective Information Technology and Telephony solutions to suit your individual needs. We specialize in providing complete information technology solutions for small and medium-sized businesses so you don’t have to worry about finding multiple vendors or providers. Whether you’re looking for a security company, data company, or Internet and communications consultant, we have them all right here. Contact us today to find out how we can help you monitor and maintain your IT infrastructure.